Effective Date: 29 September 2025
Last Updated: 29 September 2025
This Privacy Policy describes how Circle (“Circle,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use the Circle mobile and web applications, and any related services (collectively, the “App”).
We are committed to protecting your privacy and being transparent about our data practices.
Contact Information
Company: CircleHub
Email: hello@circlehub.io
Support: hello@circlehub.io
Address: Ahmed Abdel-Azim St, Maadi, Cairo, Egypt
Account Data: name, username/handle, email or phone number, password (hashed), profile photo, age range.
Profile & Social Fields: bio, interests, links, work/study details (optional).
Contacts Sync (optional): with your explicit consent, we may upload and hash phone numbers from your address book to help you find friends on Circle. You can disable this at any time (see Your Choices).
User Content: posts, messages, photos, videos, circle/event titles and descriptions, comments, reactions, attendance (RSVP/check-ins), and other content you create.
Organizer Data (B2B): community/event details, tickets, pricing, branding, and attendee lists you manage.
Communications: messages you send to support or feedback you submit.
Payments: we receive transaction metadata (amount, currency, time, item, status). We do not store full payment card details. Those are handled by our payment processor(s).
Device & Tech Data: device model, OS version, app version, language, IP address, identifiers (e.g., IDFA/GAID if permitted), crash reports, performance logs.
Usage Data: features used, pages/screens viewed, session duration, referral source, taps/clicks, in-app navigation.
Location Data (optional): precise or approximate location only with your explicit permission to discover nearby circles/events or show relevant content.
Cookies/Local Storage (web): to keep you signed in, remember preferences, and measure performance.
Social/Single-Sign-On: if you log in via Apple/Google/Facebook, we receive your basic profile and a token to authenticate.
Payments: confirmation and settlement data from [Stripe/Paymob/PayTabs/Fawry/etc.].
OTP Provider: verification status from [Twilio / other] for SMS/WhatsApp one-time codes.
Analytics/Crash Reporting: aggregated usage and diagnostics from [Firebase/Amplitude/Sentry/Crashlytics/etc.].
We use information to:
Provide the App: create/manage your account, let you create and join circles/events/communities, enable chat and content sharing, handle tickets and paid circles.
Operate Organizer Tools: allow businesses/hosts to manage communities, events, circles, attendees, and analytics related to their own properties.
Verification & Security: OTP login, detect/prevent fraud, abuse, spam, and policy violations; content moderation (including automated and human review where necessary).
Improve & Personalize: debug issues, measure performance, recommend circles/events/people, and tailor feeds.
Communicate: send transactional messages (e.g., confirmations, security alerts), respond to support requests, and—if you opt in—send product updates or marketing.
Legal/Compliance: comply with applicable laws and enforce our Terms.
Contract: to provide the services you request.
Legitimate Interests: analytics, security, improvement, minimal personalization.
Consent: location, contacts sync, marketing, personalized ads (where applicable).
Legal Obligation: tax, accounting, fraud prevention, and regulatory requests.
We do not sell your personal information.
We may share:
Service Providers (processors): cloud hosting, databases, analytics, crash reporting, messaging/OTP, content delivery, payments, customer support. Current key vendors include [Supabase/Google Cloud/AWS/Azure], [Twilio], [Stripe/Paymob/etc.], [Firebase/Amplitude/Sentry/etc.] (final list available upon request).
Organizers/Hosts (B2B): if you join/buy a ticket for a specific event/community, we share relevant registration/attendance details with that organizer so they can operate the event (e.g., name, contact, ticket status). Organizers’ handling of your data is also governed by their own privacy terms.
Legal/Compliance: to comply with law, enforce terms, protect rights, safety, and security.
Business Transfers: in connection with a merger, acquisition, or sale of assets.
With Your Consent: e.g., when you connect a third-party account or opt into promotions.
Privacy & Visibility: when creating circles/events, you can choose visibility (e.g., public, followers, invite-only) and content exposure (e.g., full vs. limited details). Information you make public can be seen by anyone.
Contacts Sync: turn off in Settings ▸ Privacy ▸ Contacts, and request deletion of uploaded contact hashes.
Location: disable in device settings; you can still use the App with reduced functionality.
Marketing: opt out via in-app settings or unsubscribe links.
Personalized Ads (where applicable): opt out in settings (CPRA “Do Not Sell or Share” and GDPR consent tools where required).
Cookies (web): manage via our cookie banner and your browser settings.
Account & Profile: retained while your account is active.
User Content: until you delete it or your account is deleted; residual copies may persist briefly in backups.
Organizer Records & Transactions: generally retained 3 years (or longer if required for tax/audit).
Analytics/Logs: typically 12–24 months (aggregated thereafter).
Legal Holds: as required by law.
Depending on your location, you may have rights to:
Access your data; Correct inaccuracies; Delete your data; Restrict or Object to processing; Portability; Withdraw Consent (for consent-based processing).
California (CPRA): right to know, delete, correct, and opt out of “sale”/“sharing” (we do not sell; targeted advertising may constitute “sharing”—you can opt out).
EU/UK GDPR: contact us to exercise rights or lodge a complaint with your local authority.
How to exercise: use in-app Settings ▸ Privacy, or email hello@circlehub.io. We may verify your identity before responding.
Delete your account: Settings ▸ Account ▸ Delete Account or email us from your registered email at hello@circlehub.io.
We will permanently delete or de-identify your personal data within 30 days, subject to legal retention.
Export your data: request via Settings ▸ Privacy ▸ Export (if available) or email us.
Circle is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe a child provided data to us, contact us and we will delete it.
We have a zero-tolerance policy towards child sexual abuse and exploitation (CSAE). Our app and related services strictly prohibit any content or behavior that sexually exploits, abuses, or endangers children. This includes, but is not limited to, grooming, solicitation, distribution of child sexual abuse material (CSAM), sextortion, or any other activity that may harm or exploit minors.
We actively monitor and enforce these standards. Any user or content found violating this policy will be immediately removed and reported to the appropriate authorities.
If you encounter any content or behavior that may involve the exploitation or abuse of a child, please report it immediately to us at hello@circlehub.io, and to local authorities if appropriate.
We may process and store data in countries other than your own. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) and implement technical/organizational measures to protect your data.
We employ appropriate technical and organizational measures, including:
Encryption in transit (TLS) and at rest (where applicable)
Role-based access controls and audit logs
Segregated environments and key management
Routine monitoring, vulnerability management, and incident response
No method of transmission or storage is 100% secure. We work continuously to enhance protections.
The App may link to or integrate third-party services (e.g., payments, SSO, maps). Their practices are governed by their own privacy policies. Review those policies before using such services.
We may use automated systems to:
Recommend circles/events/people,
Moderate content (e.g., flag spam/abuse), and
Improve discovery and safety.
These systems are regularly evaluated. You can contact us if you have questions about these tools.
We may update this Policy periodically. If material changes occur, we will notify you via in-app notice, email (if available), and update the “Last Updated” date.
For privacy questions, requests, or complaints:
Email: Hello@circlehub.io
Support: Hello@circlehub.io
Mail: Ahmed Abdel-Azim St, Maadi, Cairo, Egypt